Delivery Information

All products are shipped discreetly in a brown box with absolutely no indication as to the contents.

Goods that are in stock are dispatched within 24 hours. If for any reason we are out of stock, we would expect to dispatch the goods in about 12 days but realistically this is much quicker. If their is a manufacturing delay with any products you will be notified by email as soon as we are aware.

We use Royal Mail

United Kingdom
Goods are dispatched by Royal Mail: If your customer is not in when their parcel arrives they will keep the package at their local depot for 7 days enabling them to pick it up. After 7 days the parcel then returns to us.

Southern Ireland
Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 2kg. Over 2kg then goods are sent via Business Post International and International shipping rates apply.

Europe
Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 2kg. Over this weight then goods are sent via Parcel Force International

Rest of World
Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 2kg. Over this weight then goods are sent via Parcel Force International

BFPO (British Forces Post Office)
Goods are dispatched by Royal Mail Recorded delivery. 

Redelivery Charges.
Occasionally customers fail to pick up their order from the local depot once the initial delivery attempt has been made if they were out. After a week the parcel is shipped back to us. Unfortunately the redelivery charge to dispatch the goods back out is not subsidised


If a customer returns an item because they don't want it and they want an exchange the redelivery charges apply. If a customer returns an item for an exchange due to a fault there is no charge for sending a new item back to them. If an order is cancelled after dispatch the full delivery costs (not the subsidised charge) will not be refunded. This includes packing, staff time and box used.


We have a dedicated team looking after your interests and if their are any issues with your parcel we will work to over come the problem and obtain a delivery for you. If your parcel is lost on route we will endeavour to obtain compensation for you.

Items received that are incorrect must not have the products packaging opened, we must be notified as soon as it is convenient and we will advise full instructions for an exchange. Incorrect products received with security seals or sealed packaging which are opened by the customer cannot then be returned for an exchange as they have been accepted by the customer.